Terms and Conditions

Last Updated: November 27, 2025

Please read these Terms and Conditions carefully before using T2 Chat. By accessing or using our service, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using T2 Chat, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

T2 Chat is a unified messaging platform that allows you to manage conversations from multiple channels including Facebook Messenger, WhatsApp, Instagram, and Email through a single dashboard. Our service includes chat widget functionality, CRM features, cookie consent management, and analytics tools.

3. User Accounts and Registration

To use certain features of T2 Chat, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration

Maintain and promptly update your account information

Maintain the security of your password and identification

Accept all responsibility for activities that occur under your account

Notify us immediately of any unauthorized use of your account

4. Subscription and Payment Terms

Subscription fees are billed in advance on a monthly or annual basis

All fees are non-refundable except as required by law

We reserve the right to change our pricing with 30 days notice

If payment fails, we may suspend or terminate your access to the service

You are responsible for any taxes applicable to your subscription

5. Free Trial

We offer a 14-day free trial for new users. During the trial period, you have full access to all features. No credit card is required to start the trial. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged according to your selected plan.

6. User Conduct and Responsibilities

You agree not to:

Use the service for any illegal purpose or in violation of any laws

Transmit any harmful code, viruses, or malicious software

Attempt to gain unauthorized access to our systems or other users' accounts

Interfere with or disrupt the service or servers

Use the service to send spam, harassment, or abusive content

Violate any third-party rights, including intellectual property rights

Use automated systems to access the service without permission

7. Content and Data

You retain ownership of all content and data you provide through T2 Chat

You grant us a license to use, store, and process your content to provide the service

You are solely responsible for the content you transmit through our platform

We reserve the right to remove content that violates these terms

You can export your data at any time through your account settings

8. Third-Party Integrations

T2 Chat integrates with third-party services (Facebook, WhatsApp, Instagram, Email providers). Your use of these integrations is subject to the terms and conditions of those third-party services. We are not responsible for the availability, accuracy, or practices of third-party services.

9. Intellectual Property

The T2 Chat service, including its original content, features, and functionality, is owned by us and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our service without our express written permission.

10. Service Availability and Modifications

We strive to maintain high availability but do not guarantee uninterrupted access

We reserve the right to modify, suspend, or discontinue any part of the service at any time

We may perform scheduled maintenance that may temporarily interrupt service

We will provide reasonable notice of significant changes when possible

11. Termination

You may cancel your subscription at any time from your account settings

We may suspend or terminate your account if you violate these terms

Upon termination, your right to use the service will immediately cease

We may delete your account and data after a reasonable retention period

Provisions that by their nature should survive termination will remain in effect

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

14. Indemnification

You agree to indemnify, defend, and hold harmless T2 Chat and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the service, violation of these terms, or infringement of any rights of another party.

15. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from these terms or the service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

16. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes by posting the updated terms on this page and updating the 'Last Updated' date. Your continued use of the service after such changes constitutes acceptance of the new terms.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: legal@t2chat.com

Address: [Your Company Address]